Privacy Policy

Studio Spring Pty Ltd   |  

1. Introduction

Studio Spring Pty Ltd 78 667 636 606 ("Studio Spring", "we", "us", "our") is committed to protecting your personal information and handling it in a responsible manner. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

This policy applies to all personal information we collect through our studio, website, online booking platform, and other communications. By using our services, you agree to the collection and use of information in accordance with this policy.

2. About Studio Spring

Studio Spring is a boutique fitness studio located in Adelaide South Australia, offering reformer Pilates, mat Pilates, and gym services. Our contact details are:

•       Website: www.studiospring.com.au

•       Email: hello@studiospring.com.au

3. What Information We Collect

We may collect the following types of personal information:

3.1 Identity and contact information

•       Full name

•       Email address

•       Phone number

•       Date of birth (where provided)

3.2 Account and booking information

•       Membership and class booking history

•       Attendance records

•       Membership type and status

3.3 Payment and billing information

•       Payment details (processed securely by our payment provider — we do not store full card numbers)

•       Billing history and transaction records

3.4 Website and technical information

•       IP address and browser type

•       Pages visited and time spent on our website

•       Cookie data (see Section 8)

4. How We Collect Your Information

We collect personal information in the following ways:

•       Directly from you when you create an account, purchase a membership, or book a class through our website or Hapana platform

•       When you contact us by phone, email, or in person at our studio

•       Automatically via our website through cookies and analytics tools

•       From our booking and membership management platform (Hapana)

5. Why We Collect Your Information

We collect and use your personal information to:

•       Create and manage your membership or class account

•       Process bookings and payments

•       Communicate with you about your account, classes, and bookings

•       Send service-related notifications (e.g., booking confirmations, class reminders)

•       Send marketing communications, where you have opted in (you can unsubscribe at any time)

•       Improve our services and studio experience

•       Meet our legal and regulatory obligations

6. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who help us operate our business, including:

•       Hapana — our membership and booking management platform

•       Payment processors — to securely process membership fees and class payments

•       Email/SMS providers — to deliver service and marketing communications

•       Accounting software (Xero) — for invoicing and financial records

These providers are required to handle your information securely and only for the purposes we specify. Some of our service providers may be located outside Australia (for example, cloud-hosted software). Where this occurs, we take reasonable steps to ensure your information is protected to an equivalent standard as required under the APPs.

We may also disclose your information where required or authorised by law.

7. How We Store and Protect Your Information

Your personal information is stored securely within our booking and management systems. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

•       Secure, password-protected access to all systems containing personal information

•       Using reputable third-party platforms with industry-standard security practices

•       Limiting access to personal information to staff who need it to perform their role

Data Retention: We retain your personal information for as long as necessary to provide our services or as required by law. When your information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

8. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse traffic, and understand how visitors use our site. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings, though this may affect the functionality of some parts of our website, including the online booking system.

9. Marketing Communications

We may send you marketing emails or SMS messages about our classes, promotions, and updates. We will only do this where you have opted in or where we have a legitimate basis to do so under the Spam Act 2003 (Cth).

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email, replying STOP to any SMS, or contacting us directly. Opting out of marketing will not affect essential service communications (such as booking confirmations).

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

•       Access: Request access to the personal information we hold about you

•       Correction: Ask us to correct any inaccurate or out-of-date information

•       Deletion: Request deletion of your information where we are no longer required to retain it by law

•       Opt-out: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 12.

11. Data Breaches

Studio Spring takes data breaches seriously. In the event of a data breach that is likely to result in serious harm, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required under the Notifiable Data Breaches (NDB) scheme in Part IIIC of the Privacy Act 1988 (Cth).

12. Complaints

If you believe we have mishandled your personal information or breached your privacy, please contact us first so we can attempt to resolve the issue:

•       Email: hello@studiospring.com.au

•       Address: [INSERT STUDIO ADDRESS]

We will respond to your complaint within a reasonable time (generally within 30 days). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

13. Contact Us

For any questions about this Privacy Policy or how we handle your personal information, please contact:

•       Studio Spring Pty Ltd

•       Email: hello@studiospring.com.au

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website at studiospring.com.au. Continued use of our services following any update constitutes your acceptance of the revised policy.